Job vacancy details
Head of Customer Services
|Employer||Waveney District Council & Suffolk Coastal District Council||Reference||14/64|
|Published||Wed 10/09/2014 15:10 PM||Closing Date||Sun 05/10/2014 23:59 PM|
|Working Pattern||Flexible Hours, Full Time, Permanent position||Hours||37 hours per week|
|Salary||Salary up to £58,469 (Including Car allowance)||DBS Check||No|
|Location||Working across Woodbridge and Lowestoft sites|
With a reputation as exciting and innovative local authorities always on the look out for fresh new ideas, Suffolk Coastal and Waveney District Council are now looking to recruit a Head of Customer Services.
Suffolk Coastal and Waveney work in partnership and following a senior management review this new opportunity exists for the right person. As a key member of the Corporate Management Team and reporting to a Strategic Director you will be responsible for the effective direction, leadership and governance of all aspects of Customer Services..
The core focus of the role will be to lead the review and implementation of the Customer Access Strategy with particular emphasis on demand management, channel shift and service changes in order to provide a consistent, effective, efficient and robust service. You will work in a corporate manner taking account of the wider implications beyond the service area for which you are responsible and, where necessary, working in a matrix management context on various corporate projects. You will work collaboratively with the wider Suffolk public sector.
Working closely with elected Councilors, customers, partners and stakeholders you will lead a dedicated team of staff across both authorities and offer a wide range of relevant experience and knowledge.; It is important that your own service related knowledge is complemented by appropriate people and performance management experience.
It is essential that you can demonstrate a track record of delivering Customer Services in a large multi-disciplined organisation.. You must have experience of working at a senior level in a political context and of building and maintaining effective relationships. You should have a track record of working and forging successful partnerships with a wide range of internal and external bodies.
For an informal discussion about this role please contact either Arthur Charvonia on 01502 523606 ( ) or Tony Osmanski on 01394 444323 ( )
The closing date for all applications is 5th October 2014
Interviews will be held on Friday 7th November 2014
Post No: HOS003
Waveney District Council and Suffolk Coastal District Council are Equal Opportunity Employers, offering a range of family friendly policies and we welcome applications from all sections of the community. Both Councils are committed to safeguarding and promoting the welfare of children, young people, vulnerable adults and expects all staff and volunteers to share this commitment. Disclosure and Barring Service (DBS) checks are required for relevant posts.
Click on the link to complete an application form on-line or alternatively contact
Please note, we are unable to accept CV’s.