Customer Services Advisor
|Employer||Phoenix Community Housing||Reference||PCH43|
|Published||Thu 09/09/2010 23:59 PM||Closing Date||Mon 04/10/2010 12:00 PM|
|Working Pattern||Full Time, Permanent position||Hours||36|
Leading the way as London’s first Community Gateway housing association, Phoenix is a young and dynamic company which places its customers at the heart of its decision-making. With 6,500 homes, we have ambitious plans to improve our properties and build positive communities. We have made a good start in delivering our promises to residents but we need to continue improving in order to give residents the best possible service. The following roles are part of our bid to deliver our improved services.
You will be responsible for providing a ‘one stop’ service advice to housing queries including repairs, rent, and general tenancy management.
To deliver in this role, you will have excellent communication and interpersonal skills that will help promote the values of a Community Gateway.
You will be responsible for proactively contacting customers, reporting on customer satisfaction feedback and liaising with other teams to help resolve customer queries.
You will demonstrate proficient administrative support including excellent written, verbal and IT skills
Phoenix will endeavour at all times to employ the most suitable person for each job and to provide equality of opportunity in employment.