Current Vacancies at L&Q
Job vacancy details
Resident Liaison Officer
|Employer||London and Quadrant Housing Trust||Reference||RLOCH2|
|Published||Mon 13/08/2012 15:02 PM||Closing Date||Mon 27/08/2012 17:00 PM|
|Working Pattern||Full Time, Permanent position||Hours||9-5|
|Salary||Starting salary £27,627pa plus £1250.00 per annum Essential Car User Allowance*||DBS Check||No|
|Location||This role will be site based in the Stratford and surrounding areas for the first year. Beyond this, the role will be based at Foots Cray, Sidcup, Kent DA14 5HU but a degree of business travel is required to visit sites across the L&Q estates.|
When you look for a new employer, choose somewhere that cares as much about its staff as it does about its customers. We place a strong emphasis on staff training, welfare and development. L&Q is a charitable housing association offering people the chance to buy or rent homes throughout London and the South of England.
With previous experience within the social housing sector you will use your skills to liaise and support residents through the improvement programmes and act as the link between customers and contractors, ensuring that residents are made aware of scope of works and timescales. Day to day responsibilities of the role will include organising marketing events in the community, attending site based meetings, conducting site surgeries for residents, acting as the central point of contact for residents and contractors during improvement works, undertaking resident profiles and undertaking home surveys and completing relevant paperwork.
You must possess good people management and interaction skills along with your proven initiative, innovative and positive approach ensures that the tough quality standards we expect are met and drive constant improvement in customer service.
Due to travel involved within the role and the fact the some of the tenants are considered to be vulnerable, the successful candidate will have previous experience of identifying health and safety issues within occupied properties, possess their own vehicle and a relevant driving license.
Interviews will be held on 7th September 2012
Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date.
Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted.
If you have not heard from us within 10 days of the job closing please assume you have been unsuccessful on this occasion.