Current Vacancies at L&Q
Job vacancy details
Part Time Customer Services Deputy Team Leader
| Employer | London and Quadrant Housing Trust | Location | Based at Marlowe House |
|---|---|---|---|
| Working Pattern | Part Time, Permanent position | Hours | |
| Salary | Starting salary will be £13,418 pa rising by annual increments to £14,962 pa | Reference | CSDTL1 |
| Closing Date | 28/11/2008 23:30 PM | ||
When you look for a new employer, choose somewhere that cares as much about its staff as it does about its customers. Like London & Quadrant. For five years running now, we have been listed by the Sunday Times as one of the top 100 companies to work for in the UK. While we’re very proud, it only confirms what our staff have known for ages, that we have long placed a strong emphasis on staff training, welfare and development.
Week 1 – 4.00pm to 8.00pm (Monday to Friday)
Week 2 – 5.00pm to 8.00pm (Monday to Friday) plus 9.00am – 1.00pm (Saturday)
Making sure our residents receive a fast, responsive service when their properties need repair or maintenance, plus tenancy issues is our top priority – and this responsibility will be yours, too.
Combining exceptional customer care and communication skills with people management ability and knowledge of domestic maintenance repair issues and tenancy enquires, you’ll lead and motivate a large team and ensure that all jobs are registered and progressed in an efficient and timely manner, chiefly by telephone. There will also be close liaison with Contractors and internal staff on settling service issues, including payments for Contractors
You will also be expected to play a full role in deputising for the Team Leader in their absence in attending meetings and dealing with all matters that ensure the smooth running of the Centre and your team. It will be necessary for you on occasions to attend activities planned for you during the day. Sufficient advance notice will be given for these so that this can be planned effectively by you.
Whilst we operate a Customer Contact Centre environment, we do rely on some call centre measurements to judge the performance of both agents and also how well we are performing for our Customers.
