Current Vacancies at L&Q
Job vacancy details
Head of Service Improvement
|Employer||London and Quadrant Housing Trust||Reference||HSICH1|
|Published||Fri 14/06/2013 14:32 PM||Closing Date||Fri 28/06/2013 16:00 PM|
|Working Pattern||Full Time, Permanent position||Hours||36|
|Salary||Salary £57,000-£72,750pa||DBS Check||No|
|Location||Based at Maidstone Road, Sidcup, Kent DA14 5HU|
This role L&Q will be celebrating 50 years of achievement andsetting out ambitious plans for our next 50 years. We continue tobe dedicated to fulfilling our social mission to create places where peoplewant to live and maintaining our financial strength.
L&Q manages over 68,000 homes across the capital and the South East,regenerates communities throughout the region and is one of London’s largestdevelopers of new homes. For eight yearsrunning we have been included in the “great places to work” and this year hasseen our best result to date, achieving 13th place.
We currently have a vacancy in ourStrategy & Operations division and we need your help to shape services thatprovide excellent services to our customers.
This is a key appointment, leadingteams responsible for supporting high quality services, by delivering agreedresearch, service improvement and policy development programmes, as well assupporting the business through improving the quality of information we holdabout our homes and customers.
You will need to quickly establish yourown personal and professional credentials, demonstrating a strong ability todeliver agreed outputs and working collaboratively to ensure that workprogrammes remain aligned with business objectives, performance goals and ouroperating environment. A housingbackground is not considered essential, but the successful candidate will possessan understanding of what we do and possess the capability to quickly acquire indepth knowledge of our operations, the sector and service environment in whichwe work.
To take advantage of this opportunityyou will need to demonstrate experience of managing service improvement /research programmes in a similarly challenging business environment and have astrong track record of supporting the development and implementation ofstrategy.
The successful candidate will have /possess:-
- Strong experience of delivering improvement / policy / research programmes
- Ability to set, review and agree strategic objectives for managed workareas
- An understanding of delivering value to the end customer through thedelivery of quality, cost effective, services
- A good understanding of the impact of data quality on service delivery
- The capability to motivate teams to deliver against demanding objectives
- Strong organisation and planning skills at a strategic level
- Ability to manage projects / work programmes in a challenging businessenvironment
- Clear understanding of business drivers and their relationship to theoperation of services on the ground
- A strong ability to listen, negotiate, challenge and influence
- Excellent ability to communicateat all levels of management
- Be innovative.
Interviews will be held on the 11th July 2013
Please note that we do not issue separate person specifications all theinformation you need is included in the role profile, the criteria that isrequired for the post is set out in the advert.
Due to a high number of applications we will be unable to reschedule theadvertised interview date. However if the panel do not recruit on the day andyou meet the shortlist we will arrange to interview you at a later date.
Early applications are encouraged as we are experiencing a high volumeof applicants for all posts, we will review numbers of applicants on a dailybasis and once we have received sufficient forms we reserve the right to closethe advertisement. As soon as the advert is closed, no further applicationswill be accepted.
If you have not heard from us within 10 days of the job closing pleaseassume you have been unsuccessful on this occasion.
Please apply for this role using the on-line application form. You will find the form attached, as a link, to this job advertisement. If you take the option to register with us you can save your details and do not have to complete the form in one sitting.
If you are unable to use the on-line process please call 0844 406 9000 and ask for Human Resources (9-5pm Monday-Friday), quoting the reference and closing date and we will send you an application pack. Alternatively you can email us direct on
Please note that we do not issue separate person specifications all the information you need is included in the role profile, the criteria that is required for the post is set out in the advert.
If you have not heard from us within 10 days of the job closing please assume you have been unsuccessful on this occasion.
If the post you are applying for requires a DBS disclosure check please read details below.
For posts that require a DBS Check, the successful candidate will need to apply for a Disclosure check to enable them to work within the Team. For Further Information about the disclosure scheme please visit www.crb.homeoffice.gov.uk Please note you will not be able to start employment with L&Q until the disclosure has been received and is satisfactory.
L&Q has an established list of preferred suppliers and there are no plans to review these arrangements at present. If you would like to express interest in future opportunities please send your details to