Employer:London Borough of Waltham Forest 

Reference:50006756/Fin/Dec 

Salary:£23,664 - £27,672 per annum 

Hours:36 

Working pattern:Full Time, Permanent position 

Location:Location within the Borough of Waltham Forest 

Closing date:05/12/2008 23:30 PM 

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Waltham Forest is an ambitious, four-star borough in North East London. We have made significant improvements in the delivery of our Benefits Service in recent years and are still improving day by day. We are looking for Benefits Officers who are equally committed to delivering excellent services to customers, improving access; and reducing social exclusion by maximising the income levels of residents in the borough.

You will have:

· Detailed working knowledge of Housing Benefit and Council Tax Benefit legislation gained from being an experienced Benefits Officer

· Good decision making skills and the ability to respond effectively to written correspondence and requests for revisions

· Experience of dealing with and resolving complicated benefit claims

· An understanding of the needs of customers and the commitment to deliver a service, which meets those needs

· Good analytical skills, written and verbal communication skills, plus a methodical approach to problem solving

· The ability to meet challenging deadlines and experience of using a variety of IT systems.

To be appointed at the higher end of the scale, candidates will be expected to demonstrate that they fulfil both the standard requirements of the role and the additional requirements listed in the Personnel Specification.
All candidates should be self-motivated and able to work on their own initiative.

Shortlisting will take place week commencing 8.12.08
First round of testing will take place week commencing 15.12.08 First round of Interviews will be held week commencing 05.01.09
Further testing and interview will be held in January 2009 and February 2009 to fill any remaining vacancies.
This is a rolling recruitment programme, which will continue until 12.2.09. Applications received after 12.2.09 will not be considered.
We reserve the right to close this post early should we receive a high volume of applications.

Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 strategic outcomes contained in its Corporate Equality Plan: • Promoting equality of opportunity • Opposing all forms of discrimination, intolerance and disadvantage • Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels • Providing fair, appropriate, accessible and excellent services to all. Respecting Diversity is a core Council value. For more information please visit: http://www.walthamforest.gov.uk/index/social.htm

Application Options

Additional Information

• Equal Opportunities Statement
• Job Description
• Person Spec