Customer Services Repairs Manager (Solutions Team)
Employer:Lambeth Council
Reference:LLH0226
Published:Wed 22/05/2013 01:00 AM
Closing date:Sun 09/06/2013 23:59 PM
Working pattern:Full Time, Permanent position
Hours:35
Salary:£42258 - £44910
DBS check:No
Location:Lambeth
Job Summary
Customer Service Repairs Manager (Solutions Team)(LLH0226)
PO6: commencing salary £42,258 rising in annual increments to £44910 pa incl. LW Secondment opportunity for 6 months
We are looking for a customer focused manager to develop and roll out a customer Solutions Team across Lambeth Living’s three strategic housing areas.
The Team:
The Solutions Team is responsible for contacting residents immediately following a repairs appointment or expected completion time to ascertain if the appointment was met and the repair work was completed in its entirety and to the required quality.
Where appointments are not met and/or repair work remains outstanding, the Team is responsible for liaising with the appropriate responsive repair contractors to arrange a new appointment to complete the work.
The Person:
The successful applicant will have management experience and an ability to roll out and manage projects in a well co-ordinated and structure manner. In particular, the successful applicant will have the following skills and experience:
- Excellent customer focused communication skills * Experience of recruiting, training and managing staff * Experience of working with repair and maintenance contractors * Able to prepare succinct service standards and plans together with process maps and procedures to be used by staff and contractors * Able to collate statistical data and prepare performance reports to be reviewed by senior management teams * Experienced in chairing cross-disciplined review meetings to keeping projects on track and delivering the required results * Flexibility to work Borough-wide and outside of core hours according to service demand and delivery requirements
Closing date: Sunday 9th June 2013 (Midnight)
Please apply online www.lambeth.gov.uk or via the Redeployment Team, if applicable.
It is essential that your written application gives evidence or examples of your proven experience in each of the criteria marked as “Essential (E)”. Evidence of other areas will be sought at interview and/or test, as highlighted.
Contact email: including the job reference number in the subject line of your email
