Systems Support Analyst (12 month fixed term contract)

Job Purpose

In conjunction with the Business Systems Manager and with limited direction, the Systems Support Analyst will undertake analysis functions including but not limited to specifying and documenting business requirements, configuration of information systems, coordinating & planning application system testing, designing and publishing training documentation and delivery of regular training sessions, use business applications for the monthly production and analysis of SLAs and activity reports.

The role will involve a degree of interaction with the technology service providers that supply services to Ochre House.

The ideal candidate will then autonomously configure and support a range of applications such as TalentLink, Avature, i-Grasp and others.

The role will involve project based work as well as identifying and strengthening current processes.

You

A background in Analysis and drawing conclusions from complex data situations

Well developed communication and presentation skills

A background or experience of delivering training / support

Ability to understand, map and review complex situations and look for ways to document, clarify and re-engineer for efficiency

Advanced knowledge of Excel to macro level, Visio and MS Project advantageous

Knowledge of CSS, HTML and SQL advantageous

A self starter / ability to work unsupervised / resilient

Well organised

Personable with the ability to be influential / persuasive

Ability to work under pressure in an ever changing pressurised environment

A detailed approach to systems and processes

Developed interpersonal skills and the ability to relay technical information to non- technical audiences is a key pre-requisite

The Company

Ochre House provides creative solutions in recruitment process outsourcing (RPO), strategic resourcing and specialist recruitment.

We help companies around the globe build talent management solutions which are completely aligned to their business strategies. Solutions which make best use of talent pools, both within and outside your organisation. And we do it by constantly challenging accepted practice, by helping to create workforces that are not just ready for today, but geared to take on the challenges of the future.

Despite our international reach we remain committed to the personal touch in everything we do. We help organisations to manage their human resources in the most effective manner by treating every one of them as a unique case. We have no ‘standard’ solutions, no ‘one size fits all’ approach.