This vacancy has expired and is for reference only

INVESTIGATOR

Reference:2711

Published:Fri 17/08/2012 16:05 PM

Closing date:Mon 10/09/2012 23:59 PM

Working pattern:Full Time, Contract position

Salary:£32,532.00 - £38,733.00

DBS check:No

Location:SE1 2TZ

Fixed Term Contract until 31st March 2013
Exploring new career options
This is a chance to use your excellent communication skills and understanding of the complaints process to help us deliver outstanding customer service.
The role
Based in our housing team but dealing with complaints from across all services you will undertake and resolve complex investigations at stage 2 and 3, in line with our corporate complaints process and respond to enquiries made by the Local Government Ombudsman. This will include drafting responses, providing high quality advice to Tenancy and Leaseholders Arbitration Tribunals and ensuring the process reflects best practice at all times.
The requirement
The role demands previous experience of carrying out investigations and communicating with customers at all levels. Proven ability to manage a heavy caseload to tight deadlines and targets, draft reports and respond to complex correspondence will be essential. You should also have a good knowledge of dispute resolution mechanisms.
Closing date: 10 September 2012