Deputy Benefits Manager

Main Duties & Responsibilities

To supervise the Benefits Quality and Control team, taking responsibility for the Benefits Service Quality process, to ensure continuing improvement in the standards of Accuracy of Housing Benefit and Council Tax Benefit Assessments

• To ensure that all complaints, reconsiderations and appeals are responded to in accordance with relevant Service Standards, and to ensure timely submission of all reports related to our Subsidy Claim.
• To contribute to the management of the Benefits team as a whole by working closely with the Benefits Manager, Deputy Benefits Manager and Assessment Team Leaders.

Essential Criteria

• Educated to Degree Level or equivalent, or relevant experience
• Proven experience of working in Housing Benefits
• Experience of managing multi-disciplinary teams
• Experience of managing and training others to promote high performance and innovation.
• Experience of managing and using Quality and Performance Management Systems.
• Experience of managing conflicting and competing priorities effectively, keeping team performance on track
• Experience of working with bespoke Housing Benefit Systems

The clearly defined Essential and Desirable criteria are included in the full Job Description below under the headings Qualifications & Experience, Technical Knowledge/Skills and Behavioural Skills, please read this carefully.

Benefits include:

• A final year salary pension scheme [available to all employees who work for Oxford City Council for three months or more]
• up to 32 days annual leave [after 5 years’ service]
• Flex time [where appropriate]
• A childcare voucher scheme.

Oxford City Council encourages all staff to consider alternatives to car journeys, both for travel to and during work, such as walking, cycling and public transport where possible.

For an informal discussion about the post please contact Paul Wilding, Benefits Manager on 01865 252461 or email pwilding@oxford.gov.uk

• Closing Date: Wednesday 4th July 2012

LATE APPLICATIONS WILL NOT BE ACCEPTED

Interview Date: Wednesday 18th July

Disabled Applicants who meet the essential criteria on the Person Specification will be invited to interview.

Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside the European Economic Area and Switzerland under the Point Based System rules, issued by the UK Border Agency.

To apply please visit www.oxford.gov.uk/jobs