Customer Service Advisor

We are looking for a full-time Customer Service Advisor – 37 hours per week, Monday–Thursday 8.30 am – 5.00 pm and Friday 8.30 am – 4.30 pm.

The post holder will be part of the Customer Service Team, ensuring that as manyenquiries as possible are resolved at the first point of contact to maximise customer satisfaction. Enquiries will bedealt with via the telephone and face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and thelocal community and other partner organisations. Enquiries will be dealt with by using various systems.

We are looking for a good communicator at all levels including telephone, face-to-face and written, who is patient and cheerful and able to work under pressure. Ideally, the candidate will have extensive computer experience (although training will be given). The ability to provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Care Standards and ensures that a positive image of the Council is conveyed to all customers.

The post holder will be expected to work at any of the Customer Service Centres at Saffron Walden, Great Dunmow and Thaxted therefore, so there is a high demand for the post holder to be flexible as the service will need to be covered during times of holiday etc. A full clean driving licence is essential along with the ability to travel to these areas, often at short notice.

For an informal discussion regarding this post please contact Denise Greenwood, Senior Customer Services Officer on 01799 510300.

Application Information

If you are interested in this post please telephone our 24 hour recruitment answerphone on 01799 510666 quoting reference number GCE001/1004 for an application form and information pack, or alternatively visit our website at www.uttlesford.gov.uk to download an application form.

Closing date for completed applications is Friday 5 July 2013. CVs will not be accepted

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