Customer Advisor - Seven posts (CRB)*

Allowances: Enhanced rate for weekend working

We are looking to recruit part time Customer Advisors to deliver frontline, face to face, first point of contact resolution customer service within our network of 9 Customer Service Centres. Various posts with the following hours of work are available:

20 hours Monday to Friday 10.30am – 2.30pm – Fixed term until 31 March 2013.

18.5 hours Monday to Friday 10.30am – 2pm x 3 days and 10.30 – 2.30 pm x 2 days – Fixed term until 31 March 2013.

The normal working week for these posts is Monday to Friday, with Saturday on a rotational basis (1 in 6 weeks) and occasional late nights on a rotational basis (currently 1 in 10 weeks).

You will be responsible for resolving a wide range of issues including Council Tax queries, Housing Benefits applications and Waste Management enquiries, whilst also supporting the services of Partner organisations such as the Department of Work & Pensions. You will be using various computer systems associated with the enquiry as appropriate, within a high volume and pressured environment which is often challenging and demanding.

It is essential therefore that candidates possess:

• 4 GCSEs, including A*-C in English and Maths.
• Experience of working within an operational environment including dealing with the public on a face to face basis.
• Experience of using various computer systems and office software for varying applications.
• The ability to work on own initiative as well as contributing to work as a team is also a requirement.

The Council operates a network of 9 sites and successful applicants will be allocated a base site after training is completed however can expect to transfer between sites to suit the needs of the service.

Please note that successful applicants will be required to work 37 hrs each week for the 6 weeks basic training period.

The post of Customer Advisor is career graded and therefore potential for progression exists for committed candidates.

Unfortunately we are unable to accept applications from any employees who have recently left Hull City Council under the Early Termination of Employment Scheme. Those that left under this scheme are not eligible for re-employment by the Council for a period of 5 years from the date of leaving.

In order to avoid discrimination, the Council does not accept CVs either on their own or accompanied by a partly completed application form.

Shortlisting: w/c 10 September
Tests: To be determined
Interviews: 24 September

For an informal discussion please contact Charlotte Gillett on 01482 248150.

Applicants are encouraged to apply for vacancies electronically. Alternatively please telephone 01482 300300 for application details. The opening hours are Monday – Friday 8.00am until 7.00pm and Saturday 9.00am until 1.00pm. Please quote the reference number, job title and closing date when requesting an application pack.

If you have not received a reply within 4 weeks of the closing date please assume that your application has been unsuccessful.

Any offer of employment to the above post will be subject to receipt of a satisfactory disclosure from the Criminal Records Bureau.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.